Comments on: Hello? WordPress? Anyone home? http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/ "It was when I found out I could make mistakes that I knew I was on to something." - Ornette Coleman Sun, 25 Oct 2009 12:36:29 +0000 http://wordpress.com/ hourly 1 By: Pema http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2029 Pema Wed, 30 Apr 2008 13:10:14 +0000 http://pema.wordpress.com/?p=259#comment-2029 Hi Mark, Thanks for leaving a comment and for your offer of help. Much appreciated. I should have updated this post actually... On April 22nd Andy from WordPress support emailed me to say he'd fixed the problem and that domain mapping for .ma domains was now working perfectly. Considering how busy you are I think a week or two to resolve support issues is totally reasonable. My issues was that because of the way you phrase things in your support area I had the expectation I'd get a response much quicker. For example, I was only able to email support during office hours... which made me think someone would read the email that day. Anyway, thanks very much for fixing the issue. Very kind of you guys to get that working for me - and the millions of other people who I'm sure are using wordpress blogs on .ma domains ;) !! Hi Mark,
Thanks for leaving a comment and for your offer of help. Much appreciated.

I should have updated this post actually… On April 22nd Andy from WordPress support emailed me to say he’d fixed the problem and that domain mapping for .ma domains was now working perfectly.

Considering how busy you are I think a week or two to resolve support issues is totally reasonable. My issues was that because of the way you phrase things in your support area I had the expectation I’d get a response much quicker. For example, I was only able to email support during office hours… which made me think someone would read the email that day.

Anyway, thanks very much for fixing the issue. Very kind of you guys to get that working for me – and the millions of other people who I’m sure are using wordpress blogs on .ma domains ;) !!

]]> By: Mark http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2028 Mark Wed, 30 Apr 2008 07:11:39 +0000 http://pema.wordpress.com/?p=259#comment-2028 @Pema - send a note directly to me - mark@ wordpress.com - and I will resolve it for you. @Sameer - everyone should geta reply within 24 hours at most so in this case we failed. I'm sorry we let you down. @Pema – send a note directly to me – mark@ wordpress.com – and I will resolve it for you.

@Sameer – everyone should geta reply within 24 hours at most so in this case we failed.

I’m sorry we let you down.

]]> By: Pema http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2017 Pema Tue, 15 Apr 2008 17:45:27 +0000 http://pema.wordpress.com/?p=259#comment-2017 I loved the story about the care package you sent to one of your customers in Fiji Saul. Now that's service! http://www.readwriteweb.com/archives/freshbooks_goes_the_extra_mile.php I loved the story about the care package you sent to one of your customers in Fiji Saul. Now that’s service!

http://www.readwriteweb.com/archives/freshbooks_goes_the_extra_mile.php

]]> By: Saul Colt http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2016 Saul Colt Tue, 15 Apr 2008 17:28:17 +0000 http://pema.wordpress.com/?p=259#comment-2016 My ears were burning and they brought me here! @sameer - Thanks for mentioning FreshBooks and everything you said is true. We pride ourselves on being available and willing to help. @Pema - It is very cool that you tell people about us. I took a look at your site and enjoyed it so I am going to start telling people to check out your blog! Saul Colt Head of Magic FreshBooks.com My ears were burning and they brought me here!

@sameer – Thanks for mentioning FreshBooks and everything you said is true. We pride ourselves on being available and willing to help.

@Pema – It is very cool that you tell people about us. I took a look at your site and enjoyed it so I am going to start telling people to check out your blog!

Saul Colt
Head of Magic
FreshBooks.com

]]> By: Pema http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2015 Pema Tue, 15 Apr 2008 16:32:37 +0000 http://pema.wordpress.com/?p=259#comment-2015 Completely agree Sameer. I guess what annoyed me is that WordPress created the expectation (for me anyway) that my sport email would get an answer. For example, they only let you send support requests during the support office hours. That implies that someone is going to read it and reply. Oh well. Freshbook support is legendary. I don't even use the service but I'd recommend them to anyone needing to send invoices. Completely agree Sameer.

I guess what annoyed me is that WordPress created the expectation (for me anyway) that my sport email would get an answer. For example, they only let you send support requests during the support office hours. That implies that someone is going to read it and reply. Oh well.

Freshbook support is legendary. I don’t even use the service but I’d recommend them to anyone needing to send invoices.

]]> By: Sameer Vasta http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2014 Sameer Vasta Tue, 15 Apr 2008 16:25:01 +0000 http://pema.wordpress.com/?p=259#comment-2014 Good luck with that. While I don't blame WP for not having the resources necessary to answer every email, I have to commend companies like Freshbooks that actually build their reputation on the fact that you'll get a real human to talk to, anytime. Good luck with that. While I don’t blame WP for not having the resources necessary to answer every email, I have to commend companies like Freshbooks that actually build their reputation on the fact that you’ll get a real human to talk to, anytime.

]]> By: Pema http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2013 Pema Tue, 15 Apr 2008 14:21:19 +0000 http://pema.wordpress.com/?p=259#comment-2013 Will do. Thanks sulz. Will do. Thanks sulz.

]]> By: sulz http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2012 sulz Tue, 15 Apr 2008 14:20:19 +0000 http://pema.wordpress.com/?p=259#comment-2012 well, in my past experience i've always got a reply from support. staff has said that they can't reply to all but they do read all e-mails sent to them. maybe you could send in another support request (stating that you've e-mailed them before). if you could put in as much details in your request it might help them get back to you quicker. well, in my past experience i’ve always got a reply from support. staff has said that they can’t reply to all but they do read all e-mails sent to them. maybe you could send in another support request (stating that you’ve e-mailed them before). if you could put in as much details in your request it might help them get back to you quicker.

]]> By: Pema http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2011 Pema Tue, 15 Apr 2008 13:35:49 +0000 http://pema.wordpress.com/?p=259#comment-2011 Thanks for the reply sulz. I had a good look around the forums and couldn't find anything relevant (maybe I'll look again though). The domain I want to use is a .ma domain. The company I registered it with is having trouble getting the nameserver change to work and they thought WordPress could help resolve the issue. I think it's a fairly specific problem. Most domain companies are fairly well set up to do nameserver changes - just not my one :( Thanks for the reply sulz.
I had a good look around the forums and couldn’t find anything relevant (maybe I’ll look again though). The domain I want to use is a .ma domain. The company I registered it with is having trouble getting the nameserver change to work and they thought WordPress could help resolve the issue. I think it’s a fairly specific problem. Most domain companies are fairly well set up to do nameserver changes – just not my one :(

]]> By: sulz http://pema.wordpress.com/2008/04/15/hello-wordpress-anyone-home/#comment-2010 sulz Tue, 15 Apr 2008 13:30:56 +0000 http://pema.wordpress.com/?p=259#comment-2010 try sending in another support request or look for help at the forums; there are many threads discussing domain mapping, perhaps there's a solution to your problem. try sending in another support request or look for help at the forums; there are many threads discussing domain mapping, perhaps there’s a solution to your problem.

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